SOFTOSIST PVT. LTD.

Privacy Policy

softosist.com

Effective Date: March 13, 2018 | Last Updated: March 11, 2026

Softosist Pvt. Ltd. ("Softosist", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website at softosist.com or use any of our software products and services (collectively, the "Services").

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Softosist Pvt. Ltd. is a software company registered in India, offering software solutions, web development services, digital tools, and related technology products. We act as the Data Controller for personal data collected through our website and Services.

For any privacy-related queries, you may contact our Data Protection contact at: privacy@softosist.com

2. Information We Collect

We collect different types of information depending on how you interact with us:

2.1 Information You Provide Directly

Name, email address, phone number, and company name when you fill out contact or inquiry forms.
Account registration details such as username, password, and profile information.
Billing and payment information when you purchase our products or services.
Messages, feedback, or support requests you send to us.
Any other information you voluntarily provide when communicating with us.

2.2 Information Collected Automatically

When you visit our website or use our Services, we may automatically collect:

IP address, browser type, operating system, and device type.
Pages visited, time spent on pages, links clicked, and navigation patterns.
Referring URLs (the page that directed you to our site).
Date and time of your visits.
Cookie identifiers and similar tracking technologies (see Section 7).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Payment processors (e.g., Razorpay, PayPal) for transaction verification.
Analytics providers such as Google Analytics for website usage insights.
Social media platforms if you choose to connect or log in via social accounts.
Business partners and referral sources, where applicable.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

Create, manage, and maintain your account.
Deliver the software products and services you have purchased or requested.
Process transactions and send related information including purchase confirmations.
Respond to your inquiries, comments, and support requests.
Diagnose technical problems and improve our products and services.

3.2 To Communicate With You

Send administrative messages such as updates, security alerts, and account notifications.
Send promotional communications about products, features, and events (with your consent where required).
Conduct surveys and gather feedback to improve our Services.

3.3 For Legal and Security Purposes

Detect, prevent, and respond to fraud, abuse, security incidents, or other harmful activity.
Comply with applicable laws, regulations, and legal processes.
Enforce our Terms of Use and other agreements.
Protect the rights, property, and safety of Softosist, our users, and the public.

3.4 Analytics and Research

Understand how users interact with our website and Services.
Analyze trends and usage patterns to make informed product decisions.
Generate aggregated, anonymized reports for internal business analysis.

4. Legal Basis for Processing (GDPR / DPDPA)

Where applicable under the General Data Protection Regulation (GDPR) or India's Digital Personal Data Protection Act 2023 (DPDPA), we process your personal data on the following legal bases:

Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., marketing emails).
Contractual Necessity: Where processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
Legal Obligation: Where we are required to process data to comply with a legal obligation.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our website and delivering our Services, including:

Cloud hosting and infrastructure providers.
Payment processors and billing platforms.
Email marketing and communication platforms.
Customer support and helpdesk tools.
Analytics and performance monitoring services.

These providers are contractually bound to handle your data securely and only for the purposes we specify.

5.2 Legal Compliance & Protection

We may disclose your information where required to do so by law or in good faith belief that such action is necessary to:

Comply with a legal obligation or government request.
Protect and defend the rights or property of Softosist.
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users of the Services or the public.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The criteria used to determine retention periods include:

The duration of your relationship with us (e.g., as a customer or user).
Legal obligations requiring us to retain certain data (e.g., financial records for 7 years as per Indian tax law).
Whether there is an ongoing legal dispute or investigation.

When data is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

7. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device.

7.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly. They cannot be disabled.
Performance/Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Functional Cookies: Remember your preferences and settings to provide a personalized experience.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect the functionality of some parts of our website.

For more information on cookies and how to manage them, visit www.allaboutcookies.org.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols.
Secure storage with access controls and authentication requirements.
Regular security assessments and vulnerability monitoring.
Restricted access to personal data on a need-to-know basis.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you as required by applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Restriction: Request that we restrict the processing of your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.
Right to Lodge a Complaint: File a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at privacy@softosist.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@softosist.com. Upon verification, we will promptly delete such information from our records.

11. International Data Transfers

Softosist Pvt. Ltd. is based in India, and your data is primarily processed and stored in India. If you are accessing our Services from outside India, please be aware that your data may be transferred to and processed in India, where data protection laws may differ from those in your country.

Where we transfer data internationally, we take appropriate steps to ensure adequate levels of protection are in place, including relying on data transfer mechanisms recognized under applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy Policy. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Policy on this page with a revised effective date. Where required by law, we will also notify you via email.

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Softosist Pvt. Ltd.

Website: softosist.com

Email (Privacy): privacy@softosist.com

Email (Support): support@softosist.com

We are committed to working with you to resolve any privacy concerns fairly and promptly.